Claim not a priority

I had a minor accident on the 29.03.2019, my vehicle was towed. I logged a call for a claim on the 01.04.2019 and was assisted by Chanel, I called today 06.04.2019 to follow up on the claim. To my disappointment nothing has been done regarding my claim, Verikha (agent) needed me to give her the details which were initially given on the 01.04.2019 yet again. So I basically wasted 30 minutes on the 01.04.2019 providing the required details which were never used. I am beyond angry, I pay my insurance on time every single month and expect proper service when the need arises. Clearly our claims are not a priority with budget, but never forget to debit our accounts.