TP
Tricia P

1 reviews | Active since Aug 2023

22 May 2026, 13:10

claim no:***

I refer to the rejection of my insurance claim and the reliance placed on crash data and/or reconstruction evidence which I now have serious reason to believe may have been obtained, processed, or validated ********ly and in breach of applicable software licensing and evidentiary standards.

In this regard, your attention is drawn to the matter of **Bosch Automotive Service Solutions Inc. v. Collision Sciences Inc. (Final Arbitration Award, January 2025)**, a significant legal precedent involving the ******** use of crash data software and derivative crash analysis material.

In that matter, Collision Sciences Inc. (CSI) was found to have materially breached Bosch’s End User License Agreement (EULA) relating to Bosch Crash Data Retrieval (CDR) software. The findings included, inter alia, that CSI:

* Utilised Bosch CDR software without valid authorisation or licensing; * Used software licensed to third parties in contravention of the licensing agreement; * Incorporated Bosch-derived data and processes into its own proprietary CrashScan system; and * Re**** upon Bosch software to develop, validate, and support its own crash reconstruction methodologies and outputs.

As a consequence of these findings, the arbitrator issued a binding award which included:

1. A permanent injunction prohibiting further use or possession of the Bosch software; and 2. An order compelling the deletion and expungement of all crash data and derivative outputs generated through or reliant upon such ********ly utilised software from June 2019 onward.

The significance of this ruling cannot be understated. It establishes a clear legal principle that crash data obtained, processed, or validated through ******** software use or licensing breaches is fundamentally compromised and open to challenge regarding its legality, integrity, reliability, and admissibility.

It is therefore deeply concerning that my claim has been rejected on the basis of evidence which may fall within the same category of ******** or improperly derived material.

Should it transpire that the data or reconstruction evidence re**** upon in rejecting my claim was generated, interpreted, or supported through unauthorised software use, licensing violations, or ********ly obtained derivative methodologies, then your decision is not only questionable but potentially reckless, *********, and legally indefensible.

I therefore formally demand the following:

* Full disclosure of the software, systems, methodologies, and licensing authorisations re**** upon in the assessment and rejection of my claim; * Confirmation that all crash data and reconstruction evidence utilised were obtained lawfully and in compliance with all applicable licensing agreements and evidentiary standards; and * Immediate reconsideration of the rejection decision pending such disclosure and verification.

Failure to address this matter with the urgency and transparency it requires will leave me with no alternative but to escalate this matter through every possible legal, regulatory, and public avenue available to me.

Should evidence emerge that my claim was rejected on the basis of ********ly obtained, improperly validated, or ethically compromised data, I will pursue the fullest extent of action available against all parties involved. This includes formal complaints to regulatory authorities, referral to legal counsel, engagement with independent forensic specialists, and the initiation of proceedings intended to expose what would amount to deeply *********, immoral, and potentially ******** conduct in the handling of my claim.

Furthermore, I will not hesitate to bring this matter into the public domain. Any attempt to rely upon compromised or ********ly derived evidence to deny a policyholder indemnity is a matter of substantial public interest and raises serious concerns regarding industry ethics, transparency, and consumer treatment. I am fully prepared to expose these circumstances through media outlets, consumer advocacy channels, industry forums, and social media platforms to ensure that the manner in which this matter has been handled is subjected to the scrutiny it deserves.

I trust you appreciate the gravity of this situation and the consequences that may follow should it become apparent that this claim was rejected on the basis of evidence *****ed by ********, *********, or improper practices.

0
Replies (3)
Budget Insurance
Budget Insurance's reply22 May 2026, 13:16
Official
Good day Tricia,

Thank you for your detailed communication and for bringing these serious concerns to our attention. We understand the gravity of the issues raised and appreciate the extent to which you have outlined your position.

Please be assured that your matter has been formally escalated to senior management for urgent review and further investigation. Our team will carefully assess all aspects of your concerns, including the points raised regarding the evidence and processes followed in the handling of your claim, to ensure that everything has been conducted in accordance with the required standards.

We will prioritise this matter and ensure that you receive comprehensive feedback as soon as the review has been completed. Your patience during this process is appreciated.

Kind regards,
The Budget team
TP
Tricia P's update22 May 2026, 18:29
Reviewer Update
I don’t see a formal written outcome
Budget Insurance
Budget Insurance's reply22 May 2026, 18:48
Official
Good day Tricia,

We will ask out team to resend the letter to you.

Kind regards, 
The Budget team