Claim - lack of communication, extremely poor service

<p>Please see communication below concerning all the problems with the claim and more.</p> <p> </p> <p>Since the last mail on 11 January there were no communication from Thembi or anyone else. That is quite deplorable as Mr. Van Zyl still has no vehicle, no update on status, or even location of his vehicle.</p> <p> </p> <p>The courtesy car is due back today, but unfortunately Budget Insurance will need to extend this until such time Mr. Van Zyl has his vehicle back. Mr. Van Zyl's job requires him to travel.</p> <p> </p> <p>The absolute lack of communication is not acceptable, hence we turned to Hellopeter.</p> <p> </p> <p>Can we please get confirmation of the courtesy vehicle extension.</p> <p> </p> <p>From: Scheepers, Johan (JGA) <br /> Sent: 11 January 2017 01:56 PM<br /> To: ********** /> Cc: 'JP van Zyl'<br /> Subject: RE: Budget Insurance - Case for ID ********** 089087 (Claim number ********** 80-01) <br /> Importance: High</p> <p> </p> <p>Dear Thembi,</p> <p> </p> <p>Thank you for the earlier telecom; can you please confirm via email the following.</p> <p> </p> <p>Courtesy car use will be extended up until the 18th of January 2017 upon which you need to provide information as to when Mr Van Zyl will have his vehicle delivered. <br />For additional fee of R91.75 per month courtesy car option will be added to Mr. Van Zyl’s policy. (please send me the complete clause of this) <br />Please send me written confirmation of why Mr. Van Zyl’s premium and excess was raised. (will also need official policy stating the procedure of raising premiums and excess) (unilateral change in contract?) <br />Send a copy of Mr. Van Zyl’s current policy. <br /> </p> <p>Regards,</p> <p> </p> <p> </p> <p>J Scheepers</p> <p>082 ********** </p> <p> </p> <p>From: Scheepers, Johan (JGA) <br /> Sent: 11 January 2017 12:49 PM<br /> To: ********** /> Cc: 'JP van Zyl'<br /> Subject: FW: Budget Insurance - Case for ID ********** 089087 (Claim number ********** 80-01) <br /> Importance: High</p> <p> </p> <p>Dear Thembi,</p> <p> </p> <p>Regarding accident of Mr. Van Zyl on the 15th of December, refer to attached email correspondence for details. </p> <p> </p> <p>Because of the total inadequacy of Budget Insurance, Mr. Van Zyl’s vehicle were “locked up” from the 15th of December 2016 up until the 9th of January 2017. Now you have requested Mr. Van Zyl to return the courtesy car on the 12th of January while he still has no transport, once again, due to the inadequacy of Budget Insurance. You will unfortunately have to provide him with the courtesy vehicle up until such time he has his own vehicle back.</p> <p> </p> <p>Please confirm this is in order? Take note; this is not a case of taking the option of having a courtesy vehicle. The problem here is, you locking up his vehicle for more than a month without doing anything to fix it? When will his vehicle be fixed and back with Mr Van Zyl?</p> <p> </p> <p>This is the first thing to be sorted out. Then there is also the way you conduct your business, some issues listed below.</p> <p> </p> <p>I have listed some more problems with your services below.</p> <p> </p> <p> </p> <p>After the accident I had to wait for Budget Insurance, for more than 3 hours for assisting me and getting a towing company to help. <br />Accident happened on the 15th of December. Budget Insurance made a promise that they would help only on the 20th of December, to get my car out for repairs. This never happened. <br />After the accident, I was left without transport for a whole week before I had to fight with your employees who eventually offer me a courtesy car. <br />Each time I contact Budget Insurance I am put in contact with a different employee, with whom I need to explain the whole story once more.<br />First time the accident was recorded, it was stated the accident occurred outside the borders of the country. Excess were moved up due to this? <br />Premium was moved up with R400, even though the claim is not done yet? <br />I had to forward the 3rd party details to 6 of your agents.</p> <p> </p> <p> </p> <p>Please give me a call to discuss the matter. <br /> </p> <p>Regards,</p> <p> </p> <p>Johan Scheepers</p> <p>082 ********** </p> <p> </p>