Claim issues

<p>I had a car accident the 25th of June 2017.</p> <p>Logging the claim was straight forward at start and my claim was assigned to Fahiem Kleinsmith. </p> <p>From then everything went downwards. I have to keep on calling to get an update and then a lot of questions is ask but not really any feedback. </p> <p>Im staying 9km from work and have to walk everyday as I dont have transport, my wife is also 5km from her work and must take my son to school aswell. I cant apply for a new car as im waiting for the writeoff to be settled. But seems like they just dont care. I didnt had a claim for more than 7 years and that seems to be the problem now cos they send a mail to my previous insurances but doesnt seem to get any feedback so now its becoming my problem. </p> <p>May I just ask who keeps their record of previous insurance for more than seven years?? So they want policy no from me now which I dont have. </p> <p> </p> <p>Call centre is 100% but I just dont understand how a big company like budget gives a claim to one person and no one else exept him self and his manager can tel me whats happening with my claim or why it is still not finalised. </p> <p>It seems like they are just like the rest. When it comes to your premium they are quik to take it but when it comes to a claim.... Everything is just sluggish. And the big WAIT starts.</p>