Claim for phone

<p>23 June all my details for the claim were emailed to budget. it was friday evening and i figured monday i would get a respose. monday came and i had to call to confirm my details were recieved and i was told i would be contacted back with feedback on the claim. 27 june tuesday i tweeted @Budgetins and they rep**** saying they will give me a call. its now the 28th of june 17:20 and im still without anyfeedback from anyone since all the details that were needed were handed in. i work in the service industry myself and i for one kmnow that clients who are not kept up to date generally get agrivated by it. all i want is my claim to get processed. can i get the same speedy service that i got when i was getting signed on to the insurance last year august? or is it now that you take my money every month that it doesnt matter and i dont deserve that same speedy service?</p>