Claim feedback

<p>I was involved in a car accident on friday the 9th of december .. i called in to budget and advised them of the incident . To date i have not received any confirmation of the claim that i logged or any feedback as to what is happening with my claim . To make matters worse , i feel that the questions asked are to just confuse the client and the consultants are not really emphathetic to the client as at the time the client is emotional and frantic . stupid questions about whether there are skid marks and wether the car is leaking are a bit unfair bearing in mind i am a woman and i will not be going underneath the car to check those things bearing in mind my emotional state . please can someone call me urgently with regards to this!</p>