mD
mpho D

1 reviews | Active since Jun 2016

06 Dec 2016, 15:58

Claim department slacking on doing their job

<p>ive logged a claim on the 25 November and since then im the one doing the calling to follow up, no one from Budget bothers to call if and when some info is outsatnding.</p> <p>can Budget insurance put themselves in my shoes, maybe then the claims will start doing their job according to the turn around time that they promise.</p> <p>Very dissapointed.</p> <p>spoke to Mpho at claims and he seems to be the only one that is doing their job (providing truthful info)</p>

0
Replies (2)
Budget Insurance
Budget Insurance's reply06 Dec 2016, 16:04
Official

Thank you for bringing this matter to our attention

Kindly be advised that the matter will be escalated to the relevant Claims Manager to ensure that the matter is prioritised and that regular feedback is given to you. Contact will be made with you within 24 hours

Please accept our apology for the frustration and inconvenience caused.

Kind Regards

The Budget Team

mD
mpho D's update07 Dec 2016, 15:18
Reviewer Update

thanks to for the effective feedback thus far.