CLAIM

I am writing to formally express my deep frustration and disappointment regarding the handling of my vehicle claim, which has now been pending for nearly a month — despite assurances that it was approved and that the settlement would be paid. I have made multiple follow-ups via phone and email, yet I continue to receive no meaningful response or resolution. Each time I call, I am told that the person handling my claim will get back to me, but this has not happened. Today alone, I was placed on hold for over 10 minutes by the lady I spoke to, and when I tried calling again, I experienced the same delay. My emails to Mr. Sajeel Ganpath have also gone unanswered. This delay is severely affecting my life. I am unable to apply for new vehicle finance until this matter is resolved, and I am struggling to get to work due to the lack of transport options where I live. All I am asking is for Budget Insurance to honour its commitment and pay the settlement amount so that I can settle the shortfall and move forward. The lack of communication and accountability is unacceptable. I request urgent feedback and resolution on this matter. Please escalate this to the relevant department if necessary.