Claim

I am unhappy. I made a claim on the 9th of March 2026 and was told that it would only take a few days. It's almost a month now and I am yet to get a response, twice Joanne from claims department promised to call with feedback but never did. I'm always the one calling to check and ask how far she is. I listed myself as a co driver however the details magically disappeared from my profile after the incident. I am anxious about my car just sitting at the penal beaters as the battery was removed than put back after asking tracker to make a visit to the penal beater. This comes after getting a call at 4am that battery was disconnected. After going to the penal beater myself I found that the battery latch was un*****ed and it would seem that It was indeed taken out. Not even sure if It is my battery. A response to my claim would be appreciated so that I can get my car and peace of mind back