Claim

I recently submitted a claim for my car, policy number: ***, which was unfortunately declined. The reason provided was that the car involved was driven by someone else.

However, I was unaware that that this would affect coverage, as I did not receive a policy schedule at the time the policy was taken out.

I am disappointed to learn that I did not receive a policy schedule when the insurance policy was initiated. This lack of documentation left me unaware of important terms regarding coverage, including the implications of having someone else driving the insured vehicle.

I kindly request access to the call recording of conversation during which the insurance policy was concluded. This will allow me to verify whether the terms regarding the involvement of other drivers were adequately explained to me.

I would appreciate a thorough review of my claim in light of these circumstances. Additionally, I request the rejection letter, the policy schedule(which should have been sent upon completion of the sale), as I will be taking this up with the ombudsman.

Thank you for your attention to this matter, I trust that you will address my concerns in a timely and satisfactory manner.

Please feel free to contact me on ***, or ***, if you require any further information or clarification.