Claim

<p>Claim was never treated as urgent, waited 5 days to get an accessor then and 7 get feedback from the status of the claim I have call everyday and be told that I will be called in 2 hrs then it becomes a day, a person will call say someone will call you back and I will never receive any call untill next morning where I will call. </p> <p>this a very bad service considering the a claim was for plumbing, plumbing company should available 24hrs 7 days a week as you will not know when you will have the, burst gyser or pipe, </p> <p>I would not recommend any person to take any insusance from this comany, even after I have logged a complaint, no one has taken time tollow up. </p> <p> </p> <p>the contact of the claim: </p> <p>I did not get satisfaction with regard to process of the claim on which I logged on 26th of July 2017 , first I was told that there was no problem, then I was assisted and claim was closed on 8th of August, yet the only people who came to my house on 2nd of August was just evaluators who did a lousy job on that as well, they fail to even give us a proper information of what will happen next with claim.</p> <p>On following day contact centre person contacted me, to find out what happened, then I specified that I was not help there was just an evaluation, I was told they will get back to me. Then I received an SMS in the morning of the 7th “your insure will contact you” at 15: 26I was contacted by call centre personal who did not also know what was happening with the claim.</p> <p>At 15:48 he called back he told me that evaluator said there is no problem but just to replace the mixer, and the claim was closed.</p> <p> </p> <p>I made a follow up again on the 8th I kept on hold for an hour, the my call was dropped while they still find out what happened from the plumber.</p> <p> </p> <p>I has waited to a week and half before I could complain.</p> <p>There is a water damage on the wall on which it can damage the whole house.</p>