Claim

We took insurance on a vehicle for business use. The vehicle was involved in a sideswipe accident by another party. We lodged a claim. We were asked to take the vehicle for assessment which we did. 2 weeks have passed since the incident and we have been very patient. We were asked to wait for approximately 4 days from assessment time which would be the 27/8. We got a call from the claims person who started by requesting further details. There was a discrepancy on who the driver was?, which we clarified.<br> We were extremely upset by the 3rd degree interrogating approach by the people handling the claim. <br> The company vehicle is not fixed as yet. <br> Budget insurance is only interested in getting the premiums. They make the claims process ***** difficult and treat people with contempt. We regret ever dealing with this ***** company. We intend cancelling the policy and claiming our premiums we paid thus far. The reason for the CPA was to protect consumers against ************ companies like this one.<br> The company uses loads off advertising to illicit premiums but fail to honor their commitment to customers. We will make it our duty to expose these bad business practices.