SW
Shanice W
1 reviews | Active since Mar 2022
30 Mar 2022, 00:11
Claim
I am extremely disappointed in the way in which budget has handled my claim 😔. This was my very first claim and my very first accident. I followed all the necessary steps regarding reporting the accident and lodging the claim.
I have escalated the matter to the dispute department and a consultant called me and when I asked the consultant to call me back at 1pm, she has not called me till now.
The WhatsApp portal is not user friendly at all and neither is the online portal with regards to vehicle inspection. I am so disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
30 Mar 2022, 09:13 Hi Shanice
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply30 Mar 2022, 09:13
Official
Hi Shanice
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
SW
Shanice W's updateReviewer Update
31 Mar 2022, 14:16Till today, no one has contacted me. This matter has been escalated to my lawyer. I am very disappointed
SW
Shanice W's update31 Mar 2022, 14:16
Reviewer Update
Till today, no one has contacted me. This matter has been escalated to my lawyer. I am very disappointed
Budget Insurance's replyOfficial
31 Mar 2022, 15:01Hi Shanice
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns during office hours.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns during office hours.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply31 Mar 2022, 15:01
Official
Hi Shanice
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns during office hours.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns during office hours.
Kind Regards,
The Budget Insurance Team