Christmas holiday crime finds us stranded in Jhb, Budget Insurance doesn't give a damn!

So my family and I drive up to Jozi on 23 Dec 2017 to spend Christmas with our family and friends. All is well when on the 26th Dec, I go out side only to find my vehicle on Bricks!! Welcome to JHB People!! So apon further inspection, I notice that the spare is also gone.....greedy ******s! Even though the vehicle was parked behind locked gates with palasades. ***! Anyway, I teport the incident to the SAP and they tell me how often they see this here and that property crime is the second highest in this area in the whole country! So then the fun starts....I call Budget insurance.... 2min into the tel conversation, I get told their system is jamming and they will call me back when back online.....tick tock. ... So the next day (27Dec) I call again as I am a little stressed at being car less. .... So nothing was registered. ..surprise!. No problem, the attendant is great and helps me log the claim. They ask me to get quotes etc. So Thursday, spend the day getting quotes etc And send them through. ..they assure me it is market urgent emergency and will be expidited. So Friday arrives and was told they will assess and compile in the morning and will call during the day. 16:00 and still no call.....really! So call and speak to how many different people who tell me that they will look at my claim Next week Wednesday! I am supposed to drive back home to PE in Monday....Hello! Supposed to be back at work on Wednesday! She says I must get a hire car and drive back......oh ok, so when they eventually sort this out I will just teleport my car home...... So here I sit....stuck in Gauteng, carless on holiday, supposed to leave for home and Budget giving me the finger! NICE! When it really counts they certainly don't have your back! Yours in walking.. Jason Walton