Charged a pro-rata fee for a period I didnt request cover for.

New client signed up with your company in the month of July.

I was previously with a competitor, on the call recordings your company has, I along with the sales consultant mentioned that my vehicle insurance would be effective from the 16th June 2025 and my contents and building insurance would be effective from the 1st of July 2025 since I already had cover from my previous insurer for the month of June and did not want to pay anything additional for that month since I already was covered by my previous insurer.

On the 26th June you sent me a letter stating I owed you R544,44 as this was the pro-rata payment for June, this confused me as I did not request cover to start in June (Beside the vehicle cover, which I had already paid the pro-rata amount for), This R544,44 related to building and contents insurance which should not have been deducted since cover should have started the 1st July.

I spoke to a few people who mentioned they will escalate to the relevant team to investigate and listen to the recordings and if this is the case a refund would be done, up until now no one has contacted me to say they have listened to the call recordings or about the refund of R544,44.

As a side note I did mention to your consultants to take the R544,44 from my account as I have never been late or missed a payment in my life and didn't plan to due to an oversight on your side.

I do need to request a refund or R544,44, even if that means you have to listen to the call to confirm what I am saying, feel free to do so as the call will confirm I should not have been charged the Pro-rata amount for my building and contents cover since there should not have been cover from you side for the month of June.

Please urgently get back to me on this as it has almost been a month since this was raised with no feedback