SM
Stevie M

1 reviews | Active since Feb 2014

13 Jul 2015, 10:20

Changing premium every few months

I have had insurance with this company for about 8 months now and my premium had gone up about 2 times now. What they do is they give you a very low premium the first time you apply so you think this is a great deal and you will be able to afford it, then they start increasing you premium every few months. First i got the insurance and i where paying R900, a few months went by and they phoned me and told me that my insurance will go up. I thought this where fine as i had an accident in november last year. My premium increased from R900 to R1300, i did not complain and payed my insurance every month.<br> This accident happened in november 2014, on the 7th of July 2015 i received an email from them telling me my premium will increase again due o the accident i had in november 2014. When i phoned them and asked them why they said its due to the accident which i did not understand. They said the previous increase where because i changed my address. So what i dont understand is for a address change the increase the premium R400 and an accident the increase R300. This does not make sense, do not get insurance with them they trick you.

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Replies (1)
Budget Insurance
Budget Insurance's reply15 Jul 2015, 11:13
Official
Hello marinst2,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you, however a more suitable time was requested by you.

We acknowledge the concerns raised and have had a look at the history of the policy. We will provide clarity when we engage with you later today.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The Budget Insurance Team