Cash Back Bonus

On the 9/8/2017 I queried my Cash Back Bonus which was due on about the 10/10/2017. On the 29/9/2017 I confirmed my Cash Back Bonus and informed via email the amount and payback date. I also contacted the Call Centre regarding this amount and payout date and the above was confirmed. The 10th October came - NO PAYMENT TO MY ACCOUNT, the same 11th,12th and 13th October 2017. I have requested via the Contact Center (email) and Call Center and no one gets back to you - not the consultants via phone to advised you what is happening nor via email why the late payment.

I have stated via telephone calls and emails that the service is unacceptable and still not happens - they easy to take your money but like many insurers are hard to live up to the CODE they live by.