Car with mechanic for almost 3 months and Budget Insurance not approving additonal claim payment

December 2021 I had a road accident and immediately called Budget Insurance who was quick to assist with road assistance and I was taken home safe and my car to the nearby mechanic by a tow truck. Called back in few days and was advised they were busy with assessment for my claim, fast forward to February car was apparently fixed by the Mechanic Budget Insurance chose but now there was an additional problem so I called both Budget Insurance and Fleet VIP solutions for an update only to be told Budget Insurance is not entertaining the additional work that needs to be done on the car so I was confused as the car was driving perfectly before the accident but now I’ve been going back and forth with no solution and the worst part if you ask to speak to the assessor at Budget you always and I mean always get told Dumisani is always busy and will get back to me. We need our car as my wife will be going back to work in few days and we assumed when we chose budget it will come to the party when we need them the most but now I’m doubting even continuing with my premiums for a car that is sitting by mechanic for almost 3 months now. I am extremely disappointed by the conduct of this company called Budget Insurance.