Car Rip-Off

It has been over a month since I had a car accident and feel that my claim is long over-due. I am being sent from pillar to post with every one of their call center agents giving me the run around each time I try to contact them. I receive calls from different people explaining different things, daily, and asking me irrelevant questions. They insist on writing-off the vehicle without making any efforts to fix it nor considering other affordable quotes and means, something that they are infamous for as they fix and sell people's cars and pocket the money. I am told by Jack Talbort and Zama Zulu that the person delaying my claim is Shanell Pillay, whom I have never heard from, and in general communication they are extremely lacking. They still ask me to forward witnesses and details of the third party though I have furnished them with the case number- which contains all the necessary information. They are also aware that I was driving alone. They also ask me to contact Miway in order to solicit from them my previous policy records, which I believe all of the above is part of your internal investigation. They also received confirmation from Miway when I first joined them.