Car insurance

I had an accident on the 1st of August reported the next day in the morning .I was told within 7 working days I would be told whether my claim will be approved or declined although reason for declining were not even stated.after 07 days they contacted me told me they must debit for the following month first as suprised and unsettled with their procedure I said ok ..I called them days later to ask why they did not deduct they said it will go through midnight. I was asked to submit AR report and contact details of the person I was dropping off on the night in question. I remember even saying to the lady it's so difficult as I lost my phone on that scene but I will try all means to get those numbers. What puzzled me was the administration that comes with everything it is like you are hired to work for them .I tried to get the ar report but failed dismally because the police station had covid the next day I was informed to go to traffic department when I arrived they also had covid.i was so angry at all the exposure I'm putting myself at whilst they sitting in their offices looking for loopholes and deciding on my future I told them I'm struggling to get an ar report but provided them with my ar number was told to not stress my claim is being processed I was still asked to look for the telephone number of klersdorp police branch I was so ****ed of what kind of an insurance company unable to get more contact numbers.everything is on me..I do the run around and report to them nearly cost me my job..if i knew i would go through this with them i would have remained with first for women since it has good reviews. I complained on Facebook they called me sounding irritated telling they told me not to stress.ok after they debited again second day I was sent a consent form i was told my tracker report is incorrect that when something in me told me something fishy is about to happen how can my tracker be incorrect.. on their consent i do not give consent only for ar and tracker report but a whole more other things ,medical reports,bank statement and all other things I'm not happy with them and i get constant anxiety and would warn anyone who wants to insure with them...I'm at the point whereby i an ready fr to be disappointed Please assist