ST
Sehloho T

1 reviews | Active since Dec 2014

27 Jun 2015, 10:38

CAR IN FOR REPAIRS SINCE NOVEMBER 2014

I sent my car back for correction of poor workmanship on bodywork done. The supplier appointed by Budget Insurance is appalling to say the least. An assessor was involved after my last complaint and after delivery of the car there were still defects on my car. The car has been with the panel beaters from 08 June 2015 and after calling them on 26 June 2015, they promised to come back to me but as of today, I'm still waiting. Budget Insurance is collecting monthly premium but are not bothered about the fact that my car is still with the unprofessional supplier appointed by them. I've tried everything possible to get Budget Insurance to exercise better client care, to no avail. This whole saga it's been going on for too long now and they could have written off the car to spare me the stress.

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Replies (1)
Budget Insurance
Budget Insurance's reply29 Jun 2015, 09:11
Official
Hello Skiller,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to address all the concerns raised.

We assure you that the matter has in the interim been escalated to the Assessing Manager's who will be in contact with you as well to discuss the current status of repairs as well as the way forward.

We acknowledge the inconvenience caused.

Please accept our sincere apologies.

Kind Regards,


The Budget Insurance Team