Car hire department ***********, customer service dololo!

I am livid right now. I have phoned more then 10 times all my airtime is finished. Yesterday and Today. Bad service from the consultanta at Budget insurance. I don't understand why can't I be assisted properly. I have asked for a Vehicle for more then 10times and when they do give me a proper service provider better than Europcar they got Avis and just when I'm about to actually be happy , Avis calls and tells me my insurance requested a Sedan?? Like whats going on I Drive a Hyundai's i10 . What the heck will I be doing driving a Sedan with a huge boot. I don't like big cars. Avis tells me to phone my insurance which I did, they told me there's nothing they can do about it. Yet I wait 2hours yesterday In town after they told me that europcar will contact me. I am very disappointed with Car hire department and all the other consultant's which I delt with over the past two days. I don't know if they think this is a light weight case because I'm black . It doesn't work like that Budget. You should treat every customer like Gold. I'm Making Everyone aware that. They said they offer car hire yet they don't deliver what they say cause my contract says midsized economy, i20 etc. And they did no arrange that for me.