RA
Robyn A
1 reviews | Active since Mar 2016
14 Mar 2016, 10:44
Car Hire
When I contacted Budget Insurance to get cover for my car I was told that I would be able to take my car hire for when my car goes in for a service as well. Now that I want to take this I am being told it has never been a option.<br> Miscommunication much?<br> <br> I'm very disappointed as I was relying on this and am now stuck without a car for 2 weeks.<br> <br> Thanks a lot Budget!
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Budget Insurance's replyOfficial
14 Mar 2016, 14:56Hello Robz04,
We acknowledge receipt of your complaint.
Kindly be advised that we have listened to the sales call as well as the re-instatement call and we cannot trace the section of the call whereby you were informed that we would grant a courtesy vehicle when your insured vehicle goes in for a service.
Please provide us with the date; time and the consultant's name that you have spoken to that informed you of the above in order for us to investigate the matter further.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that we have listened to the sales call as well as the re-instatement call and we cannot trace the section of the call whereby you were informed that we would grant a courtesy vehicle when your insured vehicle goes in for a service.
Please provide us with the date; time and the consultant's name that you have spoken to that informed you of the above in order for us to investigate the matter further.
Kind Regards
The Budget Team
Budget Insurance's reply14 Mar 2016, 14:56
Official
Hello Robz04,
We acknowledge receipt of your complaint.
Kindly be advised that we have listened to the sales call as well as the re-instatement call and we cannot trace the section of the call whereby you were informed that we would grant a courtesy vehicle when your insured vehicle goes in for a service.
Please provide us with the date; time and the consultant's name that you have spoken to that informed you of the above in order for us to investigate the matter further.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that we have listened to the sales call as well as the re-instatement call and we cannot trace the section of the call whereby you were informed that we would grant a courtesy vehicle when your insured vehicle goes in for a service.
Please provide us with the date; time and the consultant's name that you have spoken to that informed you of the above in order for us to investigate the matter further.
Kind Regards
The Budget Team