NM
Nape M
1 reviews | Active since Dec 2015
28 Jan 2020, 08:35
Car Hire
Good morning, yesterday i took my car in for repairs and i called you to organize Car Hire for me, which i pay for. You then proceeded to hire a manual vehicle for me with Europcar without even giving me an option to an automatic vehicle. Now i had to cancel the rental with Europcar, and i don't have a vehicle for the next 3 weeks. No one wants to assist i have been calling and i keep being referred to Europcar which is also useless. Kindly organize an automatic vehicle for me as you should know by now that the car i insured with you is an automatic.
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Replies (2)
Budget Insurance's replyOfficial
28 Jan 2020, 09:24Hi Nape,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply28 Jan 2020, 09:24
Official
Hi Nape,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
NM
Nape M's updateReviewer Update
29 Jan 2020, 16:18Is that what you call a resolution? And in those 3 working days what am i suppose to do? Will you give me a discount on my premium? NO! I pay insurance for peace of mind but what i have been through this past few days is really sad. I insure an automatic vehicle and you get me car hire for a manual. Why should i continue paying my premiums.
NM
Nape M's update29 Jan 2020, 16:18
Reviewer Update
Is that what you call a resolution? And in those 3 working days what am i suppose to do? Will you give me a discount on my premium? NO! I pay insurance for peace of mind but what i have been through this past few days is really sad. I insure an automatic vehicle and you get me car hire for a manual. Why should i continue paying my premiums.