Car claim under lockdown

I was involved in a car accident in March and on the day of the accident I logged a claim with budget insurance. The claim dragged for the longest time until all the information they wanted satisfied them and the claim was approved.

We are currently under a national lockdown and unfortunately some departments are not fully operating to reduce the number of staff members in the work area. I have to provide budget with a vehicle registration form, which I cannot supply due to the licensing departments not rendering that service at the moment. We are on month number 4 ever since I logged this claim, Budget says we have to wait for the document. I am without a car to go to work, and without funds to actually purchase a car. Now, I’ve tried my level best to meet their requirements, but my hands are tied. The licensing department went as far as printing out and stamping a document with the exact same information on a vehicle registration, and budget did not accept it. I forced myself to take leave because I’ve been late and getting warnings from work since I do not have transport anymore. I’ve been a loyal client to budget and even after they declined my very first claim, when my first car was ******- I stayed.

I need budget to pay out my money ASAP, because they’re quick to sell us dreams, and even when we commit to payment, when it’s time for them to pay... there’s stories- I want my money paid immediately, because 4 months is way too long and my job is now at risk, all this for a minor piece of paper!! It’s ridiculous...

All other companies are making amendments to their policies due to the lockdown... the most frustrating part is that even the licensing department does not know when they will offer the services again... now if this goes on until December- are you telling me that I will have to wait for you guys to pay out in December? I will not accept that.... The lockdown affected everyone, and you guys should make means to accommodate that... I want my money!

We wake up early, stand in queues at these departments for hours, and all you can say is, we can’t accept the document? That is unacceptable!!

Sort this out please!