Car Claim

Hi I have processed a claim on the 22 October 2020 and I was informed that it will take 7 to 10 working days for the claim to be approved and finalised , but it is still not finalised to date. I called after 10 days to follow up but no proper feedback was given to me, then I followed up again on 3 November 2020 and I was told that they are still waiting for the fire expert report which will take up to 2 working days but its more than that now. Again it will take another 2 weeks for my car to be fixed but seems like you don't care.

No one is calling me to give me updates on my claim since day one, I am the one who is always calling to do a follow up . I have provided everything required for this claim and gave the consultants a detail story of what happened . I am not happy with the service I received so far and I am so disappointed , its totally unacceptable because right now I am supposed to pay for something that I am not using at the moment is that fair ? When you are supposed to assist us you take your own time to make things happen but we pay without any delays , I guess you only want to benefit.