Car Came Back In Worse Condition After Budget Collected It

<p>Budget Insurance Collected my car to be assessed after an incident. The towing staff took pictures of the vehicle before collection. The condition of the car was fine other than the damage from the incident, which was a damaged bonnet and cracked windscreen.</p> <p> </p> <p>After the car was assessed, the claim was accepted by Budget and I opted for the pay out option so I can fix the car at a panel beater of choice.</p> <p> </p> <p>On delivery of my car from Budget, the car had markings on the body, scratches which were not previously there and a missing body part, the right intake vent. I reported the issue to Budget and sent pictures of the condition which the car was delivered in. They refused to take any responsibility for the damage, and furthermore, they are refusing to send any of the pictures which were taken by the towing staff when they came to collect the car from my address, thereby denying me evidence (and proof) of the condition my car was in when they came to collect it. </p> <p> </p> <p>I believe that the refusal to send me the pictures is connected to the fact that they know the car has been damaged by them but they don't want to give me proof to consolidate that fact. This is ********* practice from their behalf and I will close my account with Budget the minute I am reimbursed for the damages to my vehicle.</p>