Cannot even get a hold of them

I have been trying to contact Budget for weeks now. My emails are being ignored and my calls are placed on hold for 15-20 minutes. After this the primary contact person asks me if they can call me back since the lines seem to be busy. I never get called back. The one time I did get a call back it rang for 2 seconds, not enough time actually pick up up the call even though the phone was right next to me and then I got a message that they "tried to call me" and I should call back. This has been going on since last month so approx. 3 weeks now.