NB
Ntwanano B

1 reviews | Active since Aug 2010

04 Nov 2015, 10:24

Cancelled policy still being debited

On the 7th of October, I took out a policy with Budget Insurance. After receiving my policy schedule and read through the document, I requested that the policy be cancelled as it did not offer me precisely what I was looking for.<br> <br> To my disgust, Budget Insurance is still debiting my bank account for the policy which I requested them to cancel. I did not expect such ******** behaviour from such a company. I view this conduct as ********* and not in good taste.

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Replies (1)
Budget Insurance
Budget Insurance's reply04 Nov 2015, 14:24
Official
Hello Tinjombo,

Thank you for your comments.

We have noted that you requested that your policy be cancelled via e-mail. Several attempts were made to contact you in order to confirm the cancelation, we could however not reach you.

We have now proceeded with the cancelation of the policy and all premiums collected will be refunded to you.

Regards,

The Budget Insurance Team