BL
Bridgette L
1 reviews | Active since Jun 2013
11 Nov 2015, 10:33
Cancelled Budget Insurance Car Policy continued.
After having written to Budget Insurance twice in November 2015, complaining about a cancelled policy that continued on debit order since October 2013 to date, they have failed on both occasions to specifically address the refund that I complained is due to me.<br> <br> The last Budget Ins car premium of R412.02 was deducted on 2 September 2013 - the policy having been discontinued from October 2013 onwards.<br> <br> However, amounts between R59 and R86 have continued to be deducted each month by Budget Insurance ON THE SAME CANCELLED POLICY from the date of cancellation till today, totalling R1,972, which amount should be refunded to me without delay.<br>
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Replies (1)Budget Insurance's replyOfficial
11 Nov 2015, 14:57Hello BridgetteL,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we apologise about the fact that you have not yet received feedback on this matter. Feedback to our customers is one of the most important aspects of our business and the fact that you were not provided with feedback will be addressed on an internal basis.
We are very pleased to confirm that the refund has been requested and authorised, the money will reflect in your account within a period of three working days.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we apologise about the fact that you have not yet received feedback on this matter. Feedback to our customers is one of the most important aspects of our business and the fact that you were not provided with feedback will be addressed on an internal basis.
We are very pleased to confirm that the refund has been requested and authorised, the money will reflect in your account within a period of three working days.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply11 Nov 2015, 14:57
Official
Hello BridgetteL,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we apologise about the fact that you have not yet received feedback on this matter. Feedback to our customers is one of the most important aspects of our business and the fact that you were not provided with feedback will be addressed on an internal basis.
We are very pleased to confirm that the refund has been requested and authorised, the money will reflect in your account within a period of three working days.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we apologise about the fact that you have not yet received feedback on this matter. Feedback to our customers is one of the most important aspects of our business and the fact that you were not provided with feedback will be addressed on an internal basis.
We are very pleased to confirm that the refund has been requested and authorised, the money will reflect in your account within a period of three working days.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Budget Insurance Team.
