Cancellation of Policy

<p>Good day </p> <p> </p> <p>The front bumper of my vehicle has been replaced with a pirate part and not fitting correctly as per factory spec, I was told by the panel beater where my car has been repaired that the assessor has not approved a OEM bumper as there is no major difference in the assessor's opinion.</p> <p>I am not satisfied with the decision that was taken to use pirate parts on my vehicle even though i was told by one of the staff members at the auto body repair company that should the pirate parts not fit/align properly an OEM part will be sourced</p> <p> I subsequently made my own enquiries at the manufacturer regarding availability of OEM bumpers and was informed there are OEM front bumpers in stock locally.</p> <p>In terms of the replacement parts used on a vehicle, the Consumer Act stipulates that the parts must be of good quality and free of defects, be durable and useable for a reasonable period of time and must comply with the applicable standards or public regulations. I am of the opinion that the above mention from the Consumer Act was not followed in my claim.</p> <p>I will be cancelling my policy at Budget Insurance once this claim has be settled to my satisfaction, solely based on the bad experience I received from the auto body repair company as Budget Insurance had authorised the job to be carried out at a so called "reputable" business. The Auto Body industry is competitive and as a client I expect the best possible service, it is unacceptable that policy holders at Budget Insurance are referred to service providers who is rendering sub-standard workmanship to its clients.</p> <p> </p> <p> Your earliest response in this regard would be highly appreciated.</p> <p> </p> <p>Regards</p>