1 reviews | Active since Jun 2017
cancellation of my policy !!!!
<p>i cancelled my policy and then after they debited my account, the refund amount was not the debited amount, the refunded me an amount which was not debited, highly angry and poor custor satisfaction , and i wont be going back to this insurance</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without success and we have left a voice message.
We will conduct an investigation into your concerns and provide you with feedback shortly.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you without success and we have left a voice message.
We will conduct an investigation into your concerns and provide you with feedback shortly.
Kind Regards,
The Budget Insurance Team.
Update:
We have investigated your concerns and wish to respond as follows:
The premium that was refunded to you will be less because you have enjoyed comprehensive vehicle insurance up until the 8 June 2017. The difference in premium is therefore the amount you had to pay for the period insured. Having said that, we also refer you to the General Terms and Conditions of your policy page 5: “Policy changes and cancellation….
Please note that, if you cancel your policy during the course of an insured month, the premium paid for the rest of that month will not be refunded to you…”
We trust the above clarifies your concerns and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
We have investigated your concerns and wish to respond as follows:
The premium that was refunded to you will be less because you have enjoyed comprehensive vehicle insurance up until the 8 June 2017. The difference in premium is therefore the amount you had to pay for the period insured. Having said that, we also refer you to the General Terms and Conditions of your policy page 5: “Policy changes and cancellation….
Please note that, if you cancel your policy during the course of an insured month, the premium paid for the rest of that month will not be refunded to you…”
We trust the above clarifies your concerns and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The Budget Insurance Team.