Cancellation hassle

I cancelled my policy on the 31st July the cancellation included both my main policy and the VAP policy as it was also using the same policy number, however on the beginning of September an amount of R181 was debited from my account. I have been trying to get a callback for over a week with no luck and eventually today I received a call from Lee-Ann who was to transfer me to the retentions department but while holding to be put through the call was dropped and no one called me back. I just want this policy to be cancelled and my money to be reimbursed.