Cancellation delayed

I called Budget insurance on 02/09/15 after I received a reasonable qoute from another insurer and requested that they cancel my insurance with them as the amount I am paying is too high and the consultant I spoke to assured me that the cancellation has been processed <br> I called them again Today to verify if the cancellation went through and to be told I am not cancelled as they did not receive any request from me <br> I do not want any debit order to go through and I am no longer interested to be with you make sure this is sorted out ASAP