Cancellation and Refund Issues

I recently had a very frustrating experience with Budget Insurance that I feel compelled to share. While they were quick to take my money, getting it back proved nearly impossible.

I canceled my policy (policy number ***) just two days after they billed me, and I have the cancellation confirmation letter dated February 24, 2025, clearly stating that "in accordance with your instructions we have cancelled the above mentioned policy." The letter confirms that coverage would lapse at midnight on February 24, 2025.

Despite having this official cancellation confirmation, Budget Insurance has failed to refund the premium I paid just days before. It's now been several weeks, and despite multiple follow-up calls to their customer service line (***), I have yet to receive my refund.

What's particularly frustrating is that: - They were extremely efficient at billing me - They promptly provided cancellation documentation - Yet they've been completely unresponsive regarding my refund

I understand that processing refunds takes time, but the lack of communication and transparency has been disappointing. I would strongly caution potential customers to consider other insurance providers with more reliable customer service and accounting practices.

The experience has left me questioning their business ethics and wondering if this is a deliberate tactic to retain funds they're no longer entitled to.