1 reviews | Active since May 2017
Cancellation
<p>I cancelled my insurance with budget on the 21st of April 2017. No payments were ever made yet as I had joined budget in the month of April. Then my mother said she had already taken out insurance and I found that out only after I joined budget. </p> <p>However I emailed them 21April with my reason of cancellation. I didn't receive any phone calls etc from them. </p> <p> </p> <p>Yesterday the premium was deducted from my bank account after I had already cancelled my insurance the 21st of april. </p> <p> </p> <p>I am disappointed and disgusted in the service received from budget! </p> <p> </p> <p>All im asking now is that I get a refund on my money for I will not allow myself to pay for insurance that I cancelled. </p>
We acknowledge receipt of your complaint.
We will appreciate it if you will allow us the opportunity to investigate your concerns. One of our Customer Relation Specialist will be in contact with you to discuss the outcome soonest.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We will appreciate it if you will allow us the opportunity to investigate your concerns. One of our Customer Relation Specialist will be in contact with you to discuss the outcome soonest.
Kind Regards,
The Budget Insurance Team.
Update:
After investigating your concern we can understand your unhappiness. We did not adhered to your request which we sincerely apologise for. The service failures were addressed on an internal basis.
We confirm that the policy was cancelled and a refund was processed as well.
Once again, please accept our sincere apologies for the inconvenience this has caused, and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
After investigating your concern we can understand your unhappiness. We did not adhered to your request which we sincerely apologise for. The service failures were addressed on an internal basis.
We confirm that the policy was cancelled and a refund was processed as well.
Once again, please accept our sincere apologies for the inconvenience this has caused, and we invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Dear Megan,
Should you need further assistance, please do not hesitate to contact me.
Kind Regards,
Dorothy Smit.
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Dear Megan,
Should you need further assistance, please do not hesitate to contact me.
Kind Regards,
Dorothy Smit.
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