TJ
Takalani J

1 reviews | Active since May 2016

28 Feb 2017, 09:19

CALL CENTRE CONSULTANT ASK ME BULL

<p>I was expecting a call from budget to hear which panelbeater to take my car to, the next thing this useless consultant wants to corner me to agree to the fact that I am paying the wrog premium (for a year btw) and I need to hand in documents to prove certain things. I then tell her it will be very inconvinient for me, and she has the nerve to tell it wont be. If that is how BUDGET traings their consultants, I will leave this insurer!!!! aggrevated customers should be the least of your worries and not asking cutomers bull ****!!!</p>

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Replies (2)
Budget Insurance
Budget Insurance's reply28 Feb 2017, 09:48
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter has been escalated to a Customer Relations Specialist to look into and address accordingly.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply01 Mar 2017, 08:34
Official

Dear Mr Jood

We have received confirmation from the Claims Manager that contact was made with you yesterday shortly after your complaint came through and we trust that the misunderstanding has been cleared.

Kind Regards

The Budget Team