SS
Servaas S

1 reviews | Active since Mar 2021

29 Nov 2022, 09:09

Call Center Hell From Budget Insurance

Unfortunately Budget Insurance employees at the call center keep on calling me even though I have told them several times that someone used my number to request a quote as a prank. They keep on calling every 30min or so and call more than once. I have requested my number be removed from the database to no avail. I have now blocked Budget Insurance and would never use them as a service provider, because any company who's staff can do this, will be a headache to deal with on all levels. So I ask again Budget, don't call me, I'll call you if I want your service. Please also add an OTP for numbers to verify somehow those requesting quotes online as this calling violates the POPI act and can be construed as SPAM.

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Replies (3)
Budget Insurance
Budget Insurance's reply29 Nov 2022, 09:14
Official
 Hi Servaas, 

Please accept our apologies for the inconvenience. We will remove your number from our database. 

Kind Regards,
The Budget Team 
  
SS
Servaas S's update29 Nov 2022, 09:18
Reviewer Update
Thank you for prompt response. I like the quickness of service to deal with complaints. Maybe I will consider your service in the future.
Budget Insurance
Budget Insurance's reply29 Nov 2022, 09:23
Official
Thank you. Have a good day.

Kind Regards,
The Budget Team