Bye Felicia - twas a pleasure until my FIRST Claim

Our company vehicle was involved in an attempted hi-jacking.

Upon informing Bull$#!* Insurance of this, they didn't even offer us Sasria Forms to complete. They went straight ahead with normal claim forms. We were sent to THEIR assessors for damage review where they took photos of the bakkie AND canopy and noted ALL the damages. When we followed up with Budget, they informed us that we had to get our own quote for the canopy repairs as their assessor was not qualified to quote on that damage (even though our canopy is also covered by the insurance). In the meanwhile, we had to get the window of the canopy repaired at our own costs as we use this vehicle daily for work purposes. Johan @ Budget then had the audacity to ask for the receipt for the repairs so that they could pay us out accordingly. WE had to bring to THEIR attention that this was, in fact, a Sasria claim as it was Public Disorder Damage - as stated on Page 6 of their handbook. Now we have been advised that they will pay out the damages less, the excess, and we have to await decision as to whether or not this is actually a Sasria Claim - ***?!?!?! Budget insurance may have the cheapest rates but offer the cheapest service. Their service is shocking and Johan does not do his job properly.

Bye Bye Budget Insurance - It was a pleasure until now(my FIRST claim).