burst pipe reported no feedback

<p>i phoned budget on 2017-05-04 to report a burst water pipe in my house. it took 4 tries for the operator to get the policy no. she turned the numbers around. i was informed the claim will be attended to within 24 hours. the claim is still not attended to. i paid a plumber to patch the pipes to prevent further damage. it is now 2017-05-06 and still no feedback. i have a quote from the plumber i asked to do the emergancy repairs. i informed the operator i would like to use this plumber because i know his work and trust him.</p>