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meja.tshabalala meja.tshabalala

1 reviews | Active since Aug 2016

24 Apr 2020, 07:45

Bunch of *****!!

In this extremely worrying and stressful time Budget decides to debit me my full premium a day before I get my salary. I got a sms yesterday afternoon saying you would and I immediately contacted your call centre advising them about this sms and the agent told me you would only send an instruction to the bank but still actually debit me on chosen date and yet here I am waking up to a sms confirmation from my bank saying my premium has gone off. Unlike other companies I actually will only get my salary tomorrow and you ********ly take my premium before the date i chose. I am highly annoyed by this and worse is you give your clients literally a days notice. I will definitely be cancelling my insurance with you! You are absolutely appalling. Instead of assisting us as your clients through these stressful times all you care about is money. Definitely cancelling. You are the worst!!

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Replies (2)
Budget Insurance
Budget Insurance's reply24 Apr 2020, 08:52
Official
Hi Meja,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Budget Team
Budget Insurance
Budget Insurance's reply24 Apr 2020, 15:35
Official
Hi Meja
 
We confirm that our Customer Relation Specialist made contact with you and
discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further. 

Kind Regards, 
The Budget Team.