Budget=snail service

I was bumped from behind on the 25 April 2025. A 3rd party claim was opened and I had to follow up with phone calls, The person(khanya Mngadi) handling my claim has no sense of urgency nor communicates. I the claimant has to do numerous follow-ups to get the process moving. All documents have been submitted I have been told the TAT is 30 days?????30DAYS after I waited the entire month of MAY so it takes Budget Insurance 60 days to authorise a claim.

I should drive around with a bonked back bumper for 60 days? The service is soooo shocking and disappointing. I wonder what your actual customers go through when they claim.