Budgets service is **********

I have an insurance policy with Budget for a number of years now, I have home cover, content cover and I have specified my laptops and pay an additional premium because I travel with them. I recently suffered a loss where my laptop bag was taken from the boot of my car while I was attending an event. I did not notice anything because until I arrived home due to the fact that there was no visible damage on the vehicle. I was advised that my car was possible jammed that is how they accessed the vehicle. I get a call from Budget who refuse to honor the claim because there was no physical damage on the vehicle. They expect me to get cctv footage, How ridiculous is that. This is Budget approach always. They always look for any reason and excuse not to pay a claim. I have come close to canceling my policy on a number of occasions but keep giving them the benefit rather than doubt. Don't deal with this company, the dont sympathize with their clients and they definitely don't support them. Insurance is there to give you piece of mind knowing you are covered but not with Budget they are a ************ company who are good too take your monthly premiums but never want to pay when it's their turn. They hide behind their policy document. Budget you are dealing with people not just account numbers, a more customer centric approach must be adopted. I will be definitely canceling all my policies after this bull****.