Budget's poor service

In January of this year we were on our way to drop of our kids. While waiting for the robot to change we just heard a loud bang. A car drove into us while the light was red and we were waiting for it to change to drive. I suffered whiplash and as a result of this I am in constant pain and have been to the Dr a few times. This case is pending at the police station. My issue with Budget is the following,the refuse to pay us for the damages on our vehicle because the vehicle is not yet in my husband's name. Though the requested he gets an affidavit from the owner to say he sold the car and he is in the process of transferring the car to him, they will not pay. Irrespective who the driver or owner of the car is the damage is done both to my body and our vehicle. Their service has been putrit,even though their client was at fault.