Budget's failure to act on a clients instruction

This is my email to Budget Insurance!!!!!! Thank God i will be rid of this insurance company!!!! As soon as I find other insurance for my vehicles

Darren Davids <***> Attachments 10:04 AM (0 minutes ago) to policyservice

Good day

My previous emails as well as telephonic calls refer!

I contacted your call centre this morning and got through to Lucky Xulu, who tried to imply that it was my fault that the insurance premium did not go off!

To recap!!!!!! i contacted you guys in the beginning of August requesting my premium to be reduced as my v vehicle value has reduced therefore i am paying a premium on a higher amount, because at claim stage you guys will not pay me what my vehicles are insured for you will pay me the current value of the vehicle, yet you want a premium from me on a vehicle for a higher amount!

You guys came back to me with an increase in my premium!!!!! Yes! I asked for a decrease and you guys come back with an increase!!!!!!!

Surprise surprise i advise that im not happy about it and instruct you to debit my new bank account with the increased premium, later that day a female from the call centre calls me to confirm she has received my banking details and I instructed her to take the money and couldn't talk long because my battery was going to die.

So I sent a written instrucion requesting you guys to take your money as well as received a call from the call centre and the lady confirmed she had my banking details!!!!!

10 days later!!!!!!! I now get an email that my premium for September was not collected!!!!!!!!!!!!!!!

YOU WILL NOW ONLY DEBIT MY ACCOUNT AT THE END OF THIS MONTH, I WILL SOURCE NEW INSURANCE AND MY COVER WILL NOT BE INTERRUPTED!!!!

I want written confirmation by close of business today that my cover will not be interrupted!!!!

No Reference number: 12/09/2019 9:51 Lucky Xulu