1 reviews | Active since Jun 2012
Budget will make lame excuses not to pay my claim
<p>I submitted a claim for my Acer Notebook that I lost on the 17 April 2017 on my way back home in Lady Frere to PE, my Notebook costs R4799 and bag was R299 and I just find out today that Im covered for R5,500 as they do not send amendment for the policy when they increase it ,I phoned today to check the status of my claim as I was never given any indication of what's going to happen next ,and I was told that I nver specified the notebook, I shoul have specified that I have a laptop so the insurance wont pay,I did ask one of Budget consultants in 2015 about what is it that needs to be specified and I was advised that if you have anything that is worth more than what you covered for you should specify them,and my argument is that the laptop cost less than what im covered for and the excuse is I THAT IDID NOT SPECIFY IT,I think this is not fair,its just and excuse of not wanting to pay,</p>
Thank you for posting.
We will look into the matter and revert back as soon as possible.
Kind Regards
The Budget Team
Thank you for posting.
We will look into the matter and revert back as soon as possible.
Kind Regards
The Budget Team
I have received a very good response from Vuyiwe on the 17th April ,She promised to llok at my claim and get back to me and she did exactly that, my claim has been approved on the 21 April but im still waiting for the 3 working days for the payment. but the calencge now is that I asked them to reinstate my policy as I cancelled on the 17 out of anger,to my suprise they are drawing me a new policy now ,infact its not new is the same as the one that was reviewed on the 1 April 2017 bit the premium has increased in just 2daysthat means they are not reinstating the existing policy the primeium was R103. and now I was told its gonna be R126 and I dont understand that its increasing twice in a year
I have received a very good response from Vuyiwe on the 17th April ,She promised to llok at my claim and get back to me and she did exactly that, my claim has been approved on the 21 April but im still waiting for the 3 working days for the payment. but the calencge now is that I asked them to reinstate my policy as I cancelled on the 17 out of anger,to my suprise they are drawing me a new policy now ,infact its not new is the same as the one that was reviewed on the 1 April 2017 bit the premium has increased in just 2daysthat means they are not reinstating the existing policy the primeium was R103. and now I was told its gonna be R126 and I dont understand that its increasing twice in a year
Thank you for your response.
We can confirm that the matter has been resolved amicably.
Kind Regards
The Budget Team
Thank you for your response.
We can confirm that the matter has been resolved amicably.
Kind Regards
The Budget Team
I have receivde the money for my claim and thanks to Vuyiwe Makohliso for her outstanding and professional response and my claim has been reinstated nothing has changed,we need people like Vuyiwe who are very professional ,respectuful and know how to deal with clients,thank you very much for yor help,much appreciated. You need to train Pumzile Hlongwane on how to deal with clients as she is so unprofessional.
I have receivde the money for my claim and thanks to Vuyiwe Makohliso for her outstanding and professional response and my claim has been reinstated nothing has changed,we need people like Vuyiwe who are very professional ,respectuful and know how to deal with clients,thank you very much for yor help,much appreciated. You need to train Pumzile Hlongwane on how to deal with clients as she is so unprofessional.