Budget Warranty Claims Service is terrible

Budget warranty claims service is exceptionally terrible! I have been struggling to register a claims with them it took a good sweaty 4 weeks to get an authorization. I am now struggling for almost 2 weeks to get the dealer invoice paid out. Numerous follow up emails are no being answered, copied Bliss Mutevhe and Thuli who have been assigned to this incident but this has not helped in anyway one had imagined. When one calls they make you to hold for hours yet we are calling from mobile phones then the call hangs up.

The experience from this team is terrible and service is not existing!!