BUDGET VEHICLE INS - BAD SERVICE AND CLAIM

I had an accident with my vehicle. I hit a pothole that damage my two tyres, front bumper and one rim. It took the accessor a month to approve my claim after I have also tried to contact the accessor, also with no response. After I eventually got gatvol, I got a response from the supervisor whom got the mail claim approved, AFTER A MONTH. One of my headlights were not working properly. I informed them and that is where I started with my dispute. Up to date I have not received ONE call or email from Budget regarding my dispute. If I dont follow up and leave requests for somebody to get back to me again I will here nothing. How can a headlight claim take almost 2 MONTHS. Its ridiculous. Budget Vehicle Claims gives NO SERVICE, NOBODY GETS BACK TO YOU, , YOU NEED TO PHONE AND FOLLOW UP AND AGAIN NOBODY CAN GIVE YOU ANSWERS AS THE AGENT WORKING WITH YOUR DISPUTE IS ALWAYS ON LUNCH AND THEY WILL LEAVE A MESSAGE FOR HER TO PHONE ME BACK BUT THAT ALSO DOES NOT HAPPEN. I have now again requested for her supervisor to get back to me, lets see if that is going to happen.