Budget VAP worst service

Budget VAP is the worst department you can deal with, I took out a warranty policy with budget and now I've debited for the warranty and VAP that I never even signed up for I called in December to ask what was going, and I was advised to send an E-mail which I did and it was the 10th of December 2018. The response I got was that the double debit was for December and January, the January debit order was taken in December without even my concert, and come January another double debit order went off, now I've been sending emails and my emails are being ignoring them am very annoyed with Budget VAP department worst service ever.