BUDGET TOO SLOW IN RESPONDING TO QUERIES VIA EMAIL

I was involved in a car accident a couple of years ago, Budget did not write the vehicle off (I believe they should have) and had it repaired. The repairs took over 6 months, backwards and forwards. They did not keep in touch with me, it was always I who had to enquire and then I had to wait for feedback. I sent countless emails, some were never answered. Recently I made another enquiry, it is now almost two weeks and two emails later ... no response. Since they reply to compliments/complaints on this platform, hopefully I will get one in the next couple of days?